How to Use an Ecommerce Chatbot for Your 2023 Business

Transform Your E-commerce Store with Chatbot Integration

chatbot in ecommerce

To kick off, H&M’s ecommerce chatbot will ask the user to choose between two photos showing different outfits. Demonstrating lots of different use cases, they’re all great examples of how chatbots can be used across a wide range of online businesses to achieve different goals. Today, talking to an ecommerce chatbot is almost like talking to a human – they can have a personality, tell jokes, and, most importantly, they’re super efficient.

At this stage, the eCommerce team maps entities to specific objects that already exist in your eCommerce systems, such as Products, Catalogs, Contacts, and others. On top of the gathered data, the development team applies some business logic validation criteria. Developers design modules to interface a chatbot’s backend with each of the channels you’ve chosen at this point. After the developer has decided on the channels to use, the following step determines some UI elements.

Create your own ecommerce chatbot today

AI chatbots are not like other rule-based chatbots that answer questions with a scripted response. With advanced technology and regular training, chatbots will answer every question like a human. You will certainly not exhaust your customers with a mechanical response if you implement AI-based chatbots on your eCommerce website. Using AI for customer support also helps to improve your team productivity as the bot takes over answering FAQs that reduces the support tickets significantly. Chatbots can make product recommendations and show compatible products based on customer queries.

chatbot in ecommerce

Tyler Dickey is the Team Lead for EMEA Enterprise Support at RingCentral. He is responsible for maintaining world-class cloud communications solutions for RingCentral Enterprise and partner accounts. Tyler is interested in the intersection of technology and culture and believes that the tools we use should support rather than inadvertently subvert our professional lives. Each has its own strengths and weaknesses, depending on each eCommerce company’s use case.

Offer shopping assistance/customer support

For each, we’ll discuss its features, price, and potential audience. Another factor to consider is which ecommerce platforms your preferred chatbot can operate on. For example, some tools are specific to WooCommerce while others are geared toward WordPress users in a more general sense or other ecommerce tools. One is not necessarily better than the other, but it is essential to make sure that the ecommerce chatbot you choose is compatible with the current tools, platforms, and solutions you use.

Then the AI will grab this information and will start suggesting you the appropriate products in the search on the next visit to the platform. You may use the shortcode found below the chatbot builder to add the chatbot to a page or post on your WordPress website. You copy the code and paste it on the page/post where you want the chatbot to appear. But it can be challenging, so hiring a good chatbot development company for assistance is a better option. They can help you integrate the AI chatbot into your E-commerce online store.

There are two ways an eCommerce business chatbot can get the feedback of the consumers. Now you get into building the actual flow for your eCommerce chatbot. Engati’s low-to-no code visual chatbot flow builder makes this a breeze. The eCommerce market has become the need of the hour and is expanding Rapidly.

chatbot in ecommerce

Finally, if you’re looking for a full chat solution that includes both human chatting and chatbots, you can also browse our collection of the best live chat software for ecommerce. The platform Kik offers a Bot Dashboard for building bots to publish on their messaging app, which has over 15 million monthly users. You’ll need intermediate to advanced coding skills to build a bot on their dashboard. While their platform doesn’t offer coding support, it’s free to use and to register and launch your bot on the Kik Bot Shop. Apply this knowledge to your online business, and you’ll be set to launch your first bot. With this new technology, your business can immediately meet customers’ wants to create a personal and helpful shopping experience.

Simply by selecting the “Determine my size” option I was able to get sizing information immediately. See the advantages of AI-powered support automation with Capacity’s free trial! Take advantage of the opportunity to advance your customer service strategy.

chatbot in ecommerce

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